FAQs

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard delivery usually takes 5–10 business days, depending on your location. Once your order has shipped, you'll receive a confirmation email and a tracking link. Delivery times may vary during peak periods, holidays, or due to customs and local carrier delays.

How does the money back guarantee work?

Simply return your product and we'll give you a refund for 30 days.

How long does the battery last on a single charge?

Your Vital Robot Vacuum runs for up to 25 minutes per charge, plenty of time to vacuum, sweep, and mop a room before you need to recharge again.

Is the Vital Robot Vacuum safe to use around stairs or ledges?

This model does not include drop/cliff sensing, so we recommend blocking off stairs and elevated areas before starting a cleaning cycle to prevent falls.

Can I use it on wet floors, or is it waterproof?

No, this device is not waterproof. Please don't submerge it in water or run it in areas with standing water or excess moisture.

How long does it take to fully charge?

A full charge takes only a few hours using the included USB charging cable. Just connect one end to the charging port and the other to a power source.

What's included in the box?

Every Vital Robot Vacuum order includes the robot vacuum, a USB charging cable, a cleaning brush, and a reusable mop cloth with Velcro attachment.

How noisy is it while running?

It runs without much fuss, so it can keep going in the background and won't disrupt your day.